Crown Worldwide Group’s approach to sustainability builds on almost six decades of corporate social responsibility (CSR) work, which has seen us stand side-by-side with
our people, our clients and the communities in which we operate.
But we are evolving our legacy seeking to take a simple, progressive approach, focused in particular on how we can reduce environmental impact – while continuing to deliver on the social and governance agenda.
As an integral member of the Crown brand family, Crown Fine Art is on this same journey.
A word from our Group CEO
"Over the last 60 years of business, we have undertaken a lot of wonderful work to support, give back, and contribute prosperity to the communities in which we operate. This work is the embodiment of a philosophy that has been central to the way we go about our business. But we recognize the need to drive far greater impact through our business activities.
That is why sustainability has become a strategic priority for us. We understand that it’s imperative we take fast action to do more and play a bigger role in protecting and preserving the climate and environment, building on the areas of sustainability in which we have always been so strong.”
- Jennifer Harvey, Group CEO, Crown Worldwide
Our place in the world
Understanding our place in the world means acknowledging that – as an organization – we are reliant on key resources, from people to energy. Through our strategic approach, we create value to sustain and enhance those resources, while making the world simpler to navigate.
Our approach is split into three areas:
Environment
Social
Governance
2023 at a glance
“I was delighted to join Crown in 2023, with an exciting mandate to propel the company’s sustainability strategy to the next level. I have been inspired by the energy and willingness of the team to ensure Crown has a more positive impact on the environment, and to build on the incredible legacy it has of giving back to communities and championing diversity, equity and inclusion.
There is much to do, but by building out our capability to collect and analyze data, and by upskilling staff, we have laid the groundwork in 2023 to begin taking global, meaningful action to reduce our carbon footprint – learning from our company pioneers in the UK, New Zealand and Malaysia.”
Key areas of progress in 2023
Carbon accounting
We invested in and rolled out Normative’s carbon accounting platform which will collect and provide baseline data to inform the development of our net-zero strategy.
Education and upskilling
We established a comprehensive sustainability training program to upskill employees: Staff have completed 2723 courses, amounting to 2504 hours of sustainability training. In addition, 131 staff have now been certified carbon literate!
Management and personnel
We have appointed a group ESG Director, formed a Global Sustainability Steering Committee, set up a global network of 40 carbon champions and developed five sustainability priorities.
You can read about the approach we're taking to sustainability in our 2024 report, which looks back on our progress under environment, social, and governance in 2023.
Download report
Reporting
In 2023, we continued to build on a six-decade long CSR legacy, with sustainability a core Group priority. It was a year all about laying the foundations to drive greater environmental impact, through data, investment and empowerment - while continuing to deliver social impact, with improved governance.
Sustainability in the UK
In the UK, we have set a target to be net-zero by 2024.
Since 2019, we have reduced the scope one and two carbon emissions of our UK operations by 52% – driven by strategic initiatives such as reducing electricity grid usage by 38%, switching 17 UK sites to using renewable energy only, integrating electric vehicles into our fleets and installing solar panels at sites across the country.
Read more about the progress we’re making in the UK.
Our approach is split into three areas:
Environment
We know that to operate our brands and to deliver services to our clients and customers, we require the use of natural resources. What resources we use, and how we use them, can impact the environment. It is our place to take careful consideration of the use of those resources to ensure we have net-zero impact.
Our work to do this focuses on four key areas:
Energy use, emissions & air quality
Circular economy & waste management
Packaging material, storage boxes & crates
Sustainable service
Social
As an employer of 3000 people in over 45 different countries – 360 of which are employed with Crown World Mobility – we know it is our place to champion diversity, protect our people and ensure our communities are all the better for us operating within them. So from ensuring the safety of our people, to strictly adhering to labor and human rights best practice, to bringing prosperity and enhancement to the local communities in which we operate, we are committed to over-delivering against our social responsibilities.
Our work in this area focuses on:
Wellbeing, health & safety
Diversity, equity and inclusion
Giving back
Labor and human rights
Learning and development
Reward and recognition
Governance
We know that to operate an deliver services to our clients and customers, we require the use of natural resources. What resources we use, and how we use them, can impact the environment. It is our place to take careful consideration of the use of those resources.
Our work in this area focuses on:
Ethical business standards
Sustainable supply chains
Board governance & oversight
Cyber security practices and data protection
One world, one sustainability journey
We know that sustainability is now a critical priority for our clients. So in addition to decarbonizing our own operations, and fulfilling our own corporate social responsibilities, we are working innovatively to ensure global mobility teams around the world are playing their part in meeting their organization’s sustainability targets.
Our Sustainability Innovation SteerCo is working on several initiatives aimed at managing and reducing the impact that corporate relocation has on the environment. Our aim is to equip HR and mobility teams with the data and insight they need to make informed decisions about relocating employees sustainably.
We are also looking at ways to assist assignees, helping them to ship only what they need, and to sustainably dispose of any items they don’t.